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Because of any unexpected circumstances, if you are unable to appear for the exam you will receive a partial refund. For this, you have to cancel the test before the exam date.
If you do not turn up for the exam, will not receive any refund.
To get the best chance of a refund, suggested contacting the customer service in your region. Under any circumstances, if you want to reschedule the test date – it will be done with free of charge.